Kevin Lewis
Technical writer, manager, and instructor with 20+ years' experience

Work Experience

Professor of Practice in Technical and Professional Writing

WPI | Worcester, MA | August 2017 - Present

Develop curricula and teach writing courses for professional writing program in the university’s Humanities and Arts department.

Associate Professor of Practice—Professional and Technical Writing

Virginia Tech | Blacksburg, VA | August 2014 - May 2017

Developed curricula and taught technical writing, editing, online content, and user documentation courses for professional and technical writing program in the university’s English department.

View instructor handbookSample: Instructor Handbook

View online lesson modulesSample: Online Lesson Modules

Documentation Consultant

Kevin Lewis Consulting | MA, CA, and VA | May 2007 - May 2017

Worked with clients to create technical documentation, strategies, and processes. Clients and projects included:

Manager, Technical Documentation

Iron Mountain Digital (Formerly Connected) | Southborough, MA | June 2001 - March 2006

Supervised team of 7 technical writers to deliver documentation for administrators and end users of data-backup software and administration tools that spanned multiple desktop, server, and SaaS applications.

View HTML Help sample from Iron MountainSample: HTML Help

View product manual sample from Iron MountainSample: Product Manual

Technical Writer (Temporary Contract)

Jitia Software | Cambridge, MA | March 2001 - May 2001

Wrote product documentation for analysts and end users of decision-making software that helped its users perform system dynamics modeling.

Principal Technical Writer

PrimeStreet | Boston, MA | January 2001 - February 2001

Wrote product documentation for engineers and administrators of SaaS platform that enabled online lending for small businesses.

Principal Technical Writer

HighPoint Systems | Lexington, MA | January 2000 - January 2001

Wrote online help and guides for administrators and end users of repeat-order e-commerce platform and consumer apps.

View product datasheet samples from HighPoint SystemsSample: Product Datasheets

Lead Technical Writer and Course Developer

IDX Systems (Acquired by GE Healthcare) | Boston, MA | September 1996 - January 2000

Wrote product documentation and created training material and systems to support data warehousing, relational reporting, and patient management applications for healthcare industry.

View installation guide sample from IDX SystemsSample: Installation Guide

View reference manual sample from IDX SystemsSample: Reference Manual