Qualifications
My résumé includes practical and academic work that spans over 25 years. A summary of my qualifications includes:
- Highly qualified to research, write, and publish technical and user publications including hardcopy and online documents
- Experience teaching technical writing, online content, and user documentation courses
- Expertise with online help, online demos, and web-based training
- Experience working with preferred documentation tools, including RoboHelp, Dreamweaver, Oxygen XML Editor, MS Word, Google Docs, Captivate, and Camtasia
- Experience with single sourcing and structured authoring through DITA and other technologies
- Expertise with information design and assessing documentation distribution medium
- Experience assessing a company’s documentation needs, implementing documentation strategies, and developing documentation sets
- Experience managing projects and small documentation teams including hiring, supervising, planning, and other general management functions
- Master's degree in technical and professional writing from Northeastern University in Boston, Massachusetts
- Strong skills with software user interface design and with human-computer interaction, particularly for websites and online documentation
- Background includes design and implementation of web-based university
- Published author for magazine, journal, and book and speaker at Help Technology Conference
- Experienced with oral presentations, including training, demonstrations, and round-table discussions