Qualifications

My résumé includes practical and academic work that spans over 25 years. A summary of my qualifications includes:

• Highly qualified to research, write, and publish technical and user publications including hardcopy and online documents
• Experience teaching technical writing, online content, and user documentation courses
• Expertise with online help, online demos, and web-based training
• Experience working with preferred documentation tools, including RoboHelp, Dreamweaver, Oxygen XML Editor, MS Word, Google Docs, Captivate, and Camtasia
• Experience with single sourcing and structured authoring through DITA and other technologies
• Expertise with information design and assessing documentation distribution medium
• Experience assessing a company’s documentation needs, implementing documentation strategies, and developing documentation sets
• Experience managing projects and small documentation teams including hiring, supervising, planning, and other general management functions
• Master's degree in technical and professional writing from Northeastern University in Boston, Massachusetts
• Strong skills with software user interface design and with human-computer interaction, particularly for websites and online documentation
• Background includes design and implementation of web-based university
• Published author for magazine, journal, and book and speaker at Help Technology Conference
• Experienced with oral presentations, including training, demonstrations, and round-table discussions